Accessibility Statement
Our commitment to an inclusive digital experience for everyone
Last Updated: December 2024
Our Commitment to Accessibility
At National Disability & Home Services (NDHS), we believe that everyone deserves equal access to information and services. As an NDIS provider, accessibility is at the heart of everything we do—both in our physical services and our digital presence. We are committed to ensuring our website is accessible to people of all abilities.
Accessibility Standards
We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines help us create content that is:
- Perceivable: Information can be presented in ways that all users can perceive
- Operable: Navigation and functionality work for all users
- Understandable: Content and interface are clear and predictable
- Robust: Content works with current and future technologies
Accessibility Features
Our website includes the following accessibility features:
Visual Accessibility
- High contrast colour schemes
- Resizable text without loss of functionality
- Alt text for all meaningful images
- Clear visual hierarchy and headings
Keyboard Navigation
- Full keyboard navigation support
- Visible focus indicators
- Skip navigation links
- Logical tab order throughout
Screen Reader Support
- Semantic HTML structure
- ARIA labels where appropriate
- Meaningful link text
- Form labels and instructions
Audio & Video
- Captions for video content
- No auto-playing audio
- Transcripts available on request
- Audio controls provided
Accessibility Widget
Our website features an accessibility widget (look for the accessibility icon in the corner of your screen) that allows you to customise your browsing experience. You can adjust text size, contrast, and other settings to suit your needs.
Compatible Technologies
Our website is designed to be compatible with:
- Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
- Screen magnification software
- Speech recognition software
- Keyboard-only navigation
- Modern web browsers (Chrome, Firefox, Safari, Edge)
Known Limitations
While we strive for full accessibility, some content may have limitations:
- Some older PDF documents may not be fully accessible—contact us for alternative formats
- Third-party content or embedded tools may have their own accessibility limitations
- Some interactive features may require JavaScript to function fully
We are continuously working to improve accessibility across all our content.
Request Accommodations
If you need information in an alternative format, we're here to help. We can provide:
- Large print documents
- Easy Read versions
- Audio recordings
- Auslan interpretation (by arrangement)
- Information in other languages
Report an Accessibility Issue
We welcome your feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us:
When reporting an issue, please include the page URL and a description of the problem you encountered. We will respond within 5 business days.
Continuous Improvement
We regularly review our website's accessibility through automated testing, manual audits, and user feedback. Our team receives ongoing training in accessible design practices. We are committed to maintaining and improving our accessibility standards over time.