Privacy Policy

National Disability & Home Services (NDHS) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

We may collect the following types of personal information:

• Identity Information: Name, date of birth, gender, and photographic identification
• Contact Information: Address, email address, phone numbers, and emergency contacts
• NDIS Information: NDIS participant number, plan details, and funding information
• Health Information: Medical conditions, disabilities, medications, and care requirements
• Support Information: Service agreements, progress notes, and support plans
• Financial Information: Payment details for services (where applicable)

We use your personal information to:

• Deliver NDIS support services and develop personalised support plans
• Communicate with you about your services and appointments
• Process NDIS claims and manage billing
• Coordinate with healthcare providers and support coordinators
• Meet our legal and regulatory obligations
• Improve our services and respond to feedback
• Ensure the safety and wellbeing of participants and staff

Information Sharing and Disclosure

We may share your information with:

• The National Disability Insurance Agency (NDIA) for claims and compliance purposes
• Healthcare providers involved in your care (with your consent)
• Support coordinators and plan managers
• Government agencies as required by law
• The NDIS Quality and Safeguards Commission

We will never sell your personal information to third parties.

We implement robust security measures to protect your information, including:

• Encrypted data storage and transmission
• Secure access controls and authentication
• Regular security audits and updates
• Staff training on privacy and data protection
• Secure disposal of records when no longer required

Your Rights

Under Australian Privacy Principles, you have the right to:

• Access: Request access to your personal information held by us
• Correction: Request correction of inaccurate or outdated information
• Complaints: Lodge a complaint if you believe we have breached the APPs
• Anonymity: Deal with us anonymously where practicable

Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations. NDIS participant records are retained for a minimum of 7 years after services end, or longer if required by law. Health records may be retained for longer periods as required by state and territory legislation.